The lockdown has rendered daily life boring and similar. Going out for fine dining and shopping are the far fetched ideas now. However, the craving for it doesn’t seem to stop.
The retailers have started catering to its customers digitally and more amenities have been provided compared to earlier cases.
Some of the changes are :
1.Increase in Cashless Transaction.
2.Offers and Sales Often.
3.Altered Delivery time.
4.Extra precautions for packaging
5.Instant customer support
The second -hand benefit includes the hiring of more delivery boys according to the demand and extra care of cleanliness with major precautions for disease prevention in every shop. These changes have been carefully implemented by the retailers to keep their business up and booming. However, real-time experiences haven’t been diminished altogether. Though less, but customer footfalls hasn’t dropped to nil.
Sanjeev Shenoy has 15+ years’ experience in mystery shopping and customer experience and has helped several global brands design and manage programs across Asia. As a post-graduate in Management, he has worked in Marketing & Operations across retail and food and beverage. As a believer in the beginners’ mindset, Sanjeev seeks to bring in innovation in the mystery shopping industry through technology and best practices from other industries.
Sanjeev Shenoy has 15+ years’ experience in mystery shopping and customer experience and has helped several global brands design and manage programs across Asia. As a post-graduate in Management, he has worked in Marketing & Operations across retail and food and beverage. As a believer in the beginners’ mindset, Sanjeev seeks to bring in innovation in the mystery shopping industry through technology and best practices from other industries.
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