Mystery Shopping in India
Mystery Shopping is the process implemented for measuring and recording specific elements of the customer experience using qualified, recruited consumers to work as mystery shoppers. This activity recreates genuine, realistic shopping situations in which the Mystery Shopper is received by the respective staff member as a genuine customer. Our shoppers evaluate the ‘to be tested’ staff members in a respectful manner, especially when describing a person’s appearance or customer approach. They provide accurate results with proper reasoning and phrasing.
Each Mystery Shopping Program identifies ‘what is working’ and ‘what is not working’ in your business stream. Each program focuses on different topics: up-selling, uncovering improvement areas, and benchmarking with competitors. We implement this program or process to various industries in the market like ready-to-wear, automobiles, fine-dining, luxury services, etc. There are various formats of providing this service.
A report is sent to you after each visit is performed, which can be read by different people including staff members at the tested location and managers in your organization. Our motive is not to insult or make your staff members feel under-appreciated, but to highlight the areas of improvement.
Overall, this Mystery Shopping Program would help you to become a much better version of yourself with enough knowledge of the competition.
Post order placement -
Evaluate delivery process
Evaluate delivery agent for the protocols
Packaging of the product
Customer Service evaluation on -
a. How they handle a situation
b. The TAT of the resolution
How it helps:
Why it helps?
Your key strengths and your areas of improvement is a big aspect for your brand and it does a great deal and defines your values. We will help you not just start new practices but also continue your best practices.
Best Mystery Shopping Company in India | Mystery Audits India
See your business through your customer’s eyes and know exactly how they are served. Best mystery shopping company in India. Tech-enabled mystery audits.
Mystery shopping is a method used by marketing research companies and organizations that wish to measure quality of sales and service, job performance, regulatory compliance, or to gather specific information about a market or competitors, including products and services.
How much do mystery shoppers make?
How Much Do Mystery Shoppers Get Paid? Most mystery shoppers are paid by the job and not by the hour. Shoppers may earn $8-$10 for a simple assignment, up to $20, $50, $100 or more. In some cases, they are not paid but will be reimbursed for certain expenses.
What is the purpose of mystery shopping?
Mystery shopping allows you to closely monitor your people's performance and the quality of service they provide to every shopper; it teaches your employees why it's important to be mindful of every customer's needs and ensures you that every product being sold in your store are of high quality.
What is mystery shopping?
Mystery shopping (also known as secret shopping) involves visiting a nominated retail store or service outlet as an 'undercover customer' reporting back on the shopping experience.
Leading Mystery Shopping company in India
HS Brands Asia provides a range of services from Market Research, Competition benchmarking & Retail Audits.
Mystery Shopping is a fascinating method of gauging customer experience where individuals are recruited to portray actual customers that shop at a store.
Mystery shopping in a retail, hotel, restaurant or automotive environment helps you identify gaps in expectation and take the necessary remedial action.
HS Brands Asia is one of the leading Mystery Audit and Mystery Shopping Companies in India. We have a huge team of 50+ highly experienced personnel. We have clients from multiple industrial sectors including health, IT, finance, marketing, etc.
Get paid to Shop, Mystery Shopping jobs, Secret Shopper
You can work when and where you want, as much or as little as you like. Get rewards in exchange for a little effort with Mystery Shopping! Work Whenever You Want.
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