HSBRANDS ASIA
Asia's Leading Mystery Shopping company
Sign on to get honest insights of your customer service, sales, and operations to take Informed decisions and grow your business.
We proudly serve hospitality, food service, retail, automotive, and many more.
Mystery Shopping
Mystery Shopping is the process implemented for measuring and recording specific elements of the customer experience using qualified, recruited consumers to work as mystery shoppers.
Customer Experience Management
Customer experience (CX) is the sum total of customers’ perceptions and feelings resulting from interactions with a brand’s products and services.
Competitor Benchmarking
Benchmarking is an important process of Mystery Shopping which involves the internal measurement of a company’s products, performance, etc.
Market Intelligence
Market intelligence is the process of collecting the required data by a company from the market that it plans to operate or operate in order to make decisions in relation to competitors, products, and consumer behaviors.
Why HS Brands Asia?
Mystery Shoppers Network
We are proud to have a vast network of trained mystery shoppers across the globe.
Customized Programs
Our experts will work with your team to develop a customized questionnaire to get honest insights about your business. We provide insights not just yes or no.
Global Presence
We operate in 140+ countries and do more than 150k + audits every year.
Pilot Run
Contact us if you want to measure your customer satisfaction or the effectiveness of a marketing campaign but are unsure how mystery shopping works. We offer pilot audits to experience our expertise.
