Food and Beverages

Important aspects for any dine-in restaurant, night clubs are – food quality – temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc. For home delivery and QSRs – all of the above aspects are important too with an add-on of delivery process. Fooding is the most important aspect for any customer. One mistake can lead to not just tarnishing the reputation of the brand but huge loss. Hence the micro-view of each of these aspects is of utmost importance. We ensure that from the time, the reservation is made or an food is ordered online – till the billing happens or the food is delivered (in case of online order placement) – our shoppers evaluate every step of the process to give you a bigger picture of how each person is performing in making each order as per the quality parameters.

What we do:

Dine-in Restaurants and NightClubs -

Evaluation on the reservation process (telephonic and in-person)
Staff behaviour on arrival of the customer
Infrastructure, cleanliness, lighting (Covid Compliance added)
Food options, Menu condition
Order Accuracy
Food temperature, taste, quality and quantity
Post dining, cleanliness process
Billing/payment process

Home Delivery -

Online/Telecall order process
Order accuracy
TAT of the food delivery
Delivery process
Delivery staff hygiene and behavior
Food temperature, taste, quality and quantity

QSR

How it helps:

Our shoppers ensure that in addition to evaluating, they take necessary pictures to ensure that the reports are detailed and factual
The reports are unbiased and factual as it is coming from the shoppers who play the closest to what a customer can be
The shoppers are trained to ask questions about the food, staff and other details to check the knowledge of the staff of the food and offers if any .
Our shoppers also check the staff on ethics and etiquettes to ensure that all your employees are abiding by the values and culture of the brand
We do competitive benchmarking also to make sure that you know what your competition is doing in these aspects.

Why it helps:

With the current situation, customers have become all the more specific about their requirements. This data will help you improve the blind spots.
As cleanliness has become a priority for all, the practices that are followed, the shoppers evaluate that like a real customer and provide feedback.
Food, cleanliness, offers and delivery - the important aspects will have separate evaluations. We help you segregate each aspect.
The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.
While technology takes a regular survey, it may not be detailed or true. As time is limited for your consumers, they may just update the survey form. But mystery shoppers make sure that the evaluation is factual. The evaluation is based on real-feedback and real-check.

With our consultative approach, an authentic evaluation will be carried out by the unbiased mystery customers asking the right questions which provide you with the insights in alignment with your business objectives. The reliable and quality feedback received from the customer's in-depth perspective will help you analyze if your brand's standards and core values are being reflected with the customer service provided.

Your key strengths and your areas of improvement is a big aspect for your brand and it does a great deal and defines your values. We will help you not just start new practices but also continue your best practices.