Best Food and beverages Mystery Shopping

Food and beverages Mystery Shopping

Food and beverages

HS BRANDS ASIA

Food and beverages Mystery Shopping

HS BRANDS ASIA

Food and beverages

HS BRANDS ASIA

Food and beverages

Important aspects for any dine-in restaurant, night clubs are – food quality – temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc.

For home delivery and QSRs – all of the above aspects are important too with an add-on of delivery process. Fooding is the most important aspect for any customer. One mistake can lead to not just tarnishing the reputation of the brand but huge loss. Hence the micro-view of each of these aspects is of utmost importance.

HS BRANDS ASIA ensure that from the time, the reservation is made or an food is ordered online – till the billing happens or the food is delivered (in case of online order placement) – our Food Mystery shoppers evaluate every step of the process to give you a bigger picture of how each person is performing in making each order as per the quality parameters.

HS BRANDS ASIA

Food and beverages

Important aspects for any dine-in restaurant, night clubs are – food quality – temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc. For home delivery and QSRs – all of the above aspects are important too with an add-on of delivery process. Fooding is the most important aspect for any customer. One mistake can lead to not just tarnishing the reputation of the brand but huge loss. Hence the micro-view of each of these aspects is of utmost importance. We ensure that from the time, the reservation is made or an food is ordered online – till the billing happens or the food is delivered (in case of online order placement) – our shoppers evaluate every step of the process to give you a bigger picture of how each person is performing in making each order as per the quality parameters.

Food Mystery Shopping

Time is Money

“Time is money”, and hence the TAT for any process also defines whether you retain the customer or lose the customer to your competition.

Our expertise also lies in competitive benchmarking, competitive intelligence, and data analysis.

We train our Food Mystery shoppers in the way that they enquire about information that projects how well your staff knows about your products, services and offers.

Time is Money

“Time is money”, and hence the TAT for any process also defines whether you retain the customer or lose the customer to your competition. Our expertise also lies in competitive benchmarking, competitive intelligence and data analysis. We train our shoppers in the way that they enquire about information that projects how well your staff knows about your products, services and offers.

What we do:

Food Mystery Shopping

For Dine-in Restaurants and NightClubs -

Evaluation on the reservation process (telephonic and in-person)

Staff behaviour on arrival of the customer

Infrastructure, cleanliness, lighting (Covid Compliance added)

Food options, Menu condition

Order Accuracy

Food temperature, taste, quality and quantity

Post dining, cleanliness process

Billing/payment process

Our Food Mystery Shoppers will evaluate everything mentioned above with absolute accuracy

Evaluation on the reservation process (telephonic and in-person)

Staff behaviour on arrival of the customer

Infrastructure, cleanliness, lighting (Covid Compliance added)

Food options, Menu condition

Order Accuracy

Food temperature, taste, quality and quantity

Post dining, cleanliness process

Billing/payment process

For Home Delivery -

Online/Telecall order process

Order accuracy

TAT of the food delivery

Delivery process

Delivery staff hygiene and behavior

Food temperature, taste, quality and quantity

Our Food Mystery Shoppers will evaluate everything mentioned above with absolute accuracy

For Home Delivery -

Online/Telecall order process

Order accuracy

TAT of the food delivery

Delivery process

Delivery staff hygiene and behavior

Food temperature, taste, quality and quantity

For QSR

Cleanliness of the counter

Staff hygiene

Order accuracy

Billing process

Food temperature, taste, quality and quantity

Our Food Mystery Shoppers will evaluate everything mentioned above with absolute accuracy

For QSR

Cleanliness of the counter

Staff hygiene

Order accuracy

Billing process

Food temperature, taste, quality and quantity

Why it helps:

With the current situation, customers have become all the more specific about their requirements. This data will help you improve the blind spots.

As cleanliness has become a priority for all, the practices that are followed, the shoppers evaluate that like a real customer and provide feedback.

Food, cleanliness, offers and delivery - the important aspects will have separate evaluations. We help you segregate each aspect.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

With our consultative approach, an authentic evaluation will be carried out by the unbiased mystery customers asking the right questions which provide you with the insights in alignment with your business objectives. The reliable and quality feedback received from the customer's in-depth perspective will help you analyze if your brand's standards and core values are being reflected with the customer service provided.

Your key strengths and your areas of improvement is a big aspect for your brand and it does a great deal and defines your values. We will help you not just start new practices but also continue your best practices.

Why it helps:

With the current situation, customers have become all the more specific about their requirements. This data will help you improve the blind spots.

As cleanliness has become a priority for all, the practices that are followed, the shoppers evaluate that like a real customer and provide feedback.

Food, cleanliness, offers and delivery - the important aspects will have separate evaluations. We help you segregate each aspect.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

With our consultative approach, an authentic evaluation will be carried out by the unbiased mystery customers asking the right questions which provide you with the insights in alignment with your business objectives. The reliable and quality feedback received from the customer's in-depth perspective will help you analyze if your brand's standards and core values are being reflected with the customer service provided.

Your key strengths and your areas of improvement is a big aspect for your brand and it does a great deal and defines your values. We will help you not just start new practices but also continue your best practices.

Detailed rEPORTS

Our Mystery shoppers ensure that in addition to evaluating, they take necessary pictures to ensure that the reports are detailed and factual

Unbiased Reports

The reports are unbiased and factual as it is coming from the shoppers who play the closest to what a customer can be

Trained Shoppers

The Mystery shoppers are trained to ask questions about the food, staff, and other details to check the staff's knowledge of the food and offer if any.