Food and beverages - HSBrandsAsia

Food and beverages

Food and beverages

HS BRANDS ASIA

Food and beverages

HS BRANDS ASIA

HS BRANDS ASIA

Food and beverages

HS BRANDS ASIA

HS BRANDS ASIA

Food and beverages

Important aspects for any dine-in restaurant, night clubs are – food quality – temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc. For home delivery and QSRs – all of the above aspects are important too with an add-on of delivery process. Fooding is the most important aspect for any customer. One mistake can lead to not just tarnishing the reputation of the brand but huge loss. Hence the micro-view of each of these aspects is of utmost importance. We ensure that from the time, the reservation is made or an food is ordered online – till the billing happens or the food is delivered (in case of online order placement) – our shoppers evaluate every step of the process to give you a bigger picture of how each person is performing in making each order as per the quality parameters.

HS BRANDS ASIA

Food and beverages

Important aspects for any dine-in restaurant, night clubs are – food quality – temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc. For home delivery and QSRs – all of the above aspects are important too with an add-on of delivery process. Fooding is the most important aspect for any customer. One mistake can lead to not just tarnishing the reputation of the brand but huge loss. Hence the micro-view of each of these aspects is of utmost importance. We ensure that from the time, the reservation is made or an food is ordered online – till the billing happens or the food is delivered (in case of online order placement) – our shoppers evaluate every step of the process to give you a bigger picture of how each person is performing in making each order as per the quality parameters.

Time is Money

“Time is money”, and hence the TAT for any process also defines whether you retain the customer or lose the customer to your competition. Our expertise also lies in competitive benchmarking, competitive intelligence and data analysis. We train our shoppers in the way that they enquire about information that projects how well your staff knows about your products, services and offers.

Time is Money

“Time is money”, and hence the TAT for any process also defines whether you retain the customer or lose the customer to your competition. Our expertise also lies in competitive benchmarking, competitive intelligence and data analysis. We train our shoppers in the way that they enquire about information that projects how well your staff knows about your products, services and offers.

HS BRANDS ASIA

What we do:

What we do

For Dine-in Restaurants and NightClubs -

Evaluation on the reservation process (telephonic and in-person)

Staff behaviour on arrival of the customer

Infrastructure, cleanliness, lighting (Covid Compliance added)

Food options, Menu condition

Order Accuracy

Food temperature, taste, quality and quantity

Post dining, cleanliness process

Billing/payment process

For Dine-in Restaurants and NightClubs -

Evaluation on the reservation process (telephonic and in-person)

Staff behaviour on arrival of the customer

Infrastructure, cleanliness, lighting (Covid Compliance added)

Food options, Menu condition

Order Accuracy

Food temperature, taste, quality and quantity

Post dining, cleanliness process

Billing/payment process

What we do

For Home Delivery -

Online/Telecall order process

Order accuracy

TAT of the food delivery

Delivery process

Delivery staff hygiene and behavior

Food temperature, taste, quality and quantity

What we do

For Home Delivery -

Online/Telecall order process

Order accuracy

TAT of the food delivery

Delivery process

Delivery staff hygiene and behavior

Food temperature, taste, quality and quantity

What we do

For QSR

Cleanliness of the counter

Staff hygiene

Order accuracy

Billing process

Food temperature, taste, quality and quantity

What we do

For QSR

Cleanliness of the counter

Staff hygiene

Order accuracy

Billing process

Food temperature, taste, quality and quantity

HS Brands Asia

Why it helps:

With the current situation, customers have become all the more specific about their requirements. This data will help you improve the blind spots.

As cleanliness has become a priority for all, the practices that are followed, the shoppers evaluate that like a real customer and provide feedback.

Food, cleanliness, offers and delivery - the important aspects will have separate evaluations. We help you segregate each aspect.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

With our consultative approach, an authentic evaluation will be carried out by the unbiased mystery customers asking the right questions which provide you with the insights in alignment with your business objectives. The reliable and quality feedback received from the customer's in-depth perspective will help you analyze if your brand's standards and core values are being reflected with the customer service provided.

Your key strengths and your areas of improvement is a big aspect for your brand and it does a great deal and defines your values. We will help you not just start new practices but also continue your best practices.

HS Brands Asia

Why it helps:

With the current situation, customers have become all the more specific about their requirements. This data will help you improve the blind spots.

As cleanliness has become a priority for all, the practices that are followed, the shoppers evaluate that like a real customer and provide feedback.

Food, cleanliness, offers and delivery - the important aspects will have separate evaluations. We help you segregate each aspect.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

With our consultative approach, an authentic evaluation will be carried out by the unbiased mystery customers asking the right questions which provide you with the insights in alignment with your business objectives. The reliable and quality feedback received from the customer's in-depth perspective will help you analyze if your brand's standards and core values are being reflected with the customer service provided.

Your key strengths and your areas of improvement is a big aspect for your brand and it does a great deal and defines your values. We will help you not just start new practices but also continue your best practices.

How It hELPS?

Detailed rEPORTS

Our shoppers ensure that in addition to evaluating, they take necessary pictures to ensure that the reports are detailed and factual

Unbiased Reports

The reports are unbiased and factual as it is coming from the shoppers who play the closest to what a customer can be

Trained Shoppers

The shoppers are trained to ask questions about the food, staff and other details to check the knowledge of the staff of the food and offers if any .

Behaviour Monitoring

Monitor staff behavior.

Areas of Improvement

Define key strength and areas of improvement.

How It hELPS?

Detailed rEPORTS

Our shoppers ensure that in addition to evaluating, they take necessary pictures to ensure that the reports are detailed and factual

Unbiased Reports

The reports are unbiased and factual as it is coming from the shoppers who play the closest to what a customer can be

Trained Shoppers

The shoppers are trained to ask questions about the food, staff and other details to check the knowledge of the staff of the food and offers if any .

Behaviour Monitoring

Monitor staff behavior.

Areas of Improvement

Define key strength and areas of improvement.

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Happy Clients

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Mystery Shoppers

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Countriess Global Presence

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Audits Done Per Year

HS BRANDS ASIA

Our Clients

HS BRANDS ASIA

EXPLORE OUR SERVICES

INDUSTRIES WE SERVE

HS BRANDS ASIA

EXPLORE OUR SERVICES

INDUSTRIES WE SERVE

HS BRANDS ASIA

AUTOMOTIVE

This Industry is one of the most affected by the recession the world is living these days. Competition is fierce in today's economy and with such an expensive product, assuring a quality service reaches to every customer is more than important, it's crucial.

HS BRANDS ASIA

RETAIL

Excellent customer service at your retail outlets ensures your customers keep coming back !! Hsbrands Global can help you check on the customer service provided at your stores at different touchpoints like Security, Shopping experience & billing.

HS BRANDS ASIA

HOSPITALITY

With HS Brands Asia Brand quality assurance is a must in hospitality. Any valuable information related to the reservation process, hygiene compliance is something that goes a long way in customer acquisition.

HS BRANDS ASIA

ONLINE SHOPPING

With the increased number of customers shopping online, e-commerce companies are at their peak success. Vertical or horizontal marketplace, everybody is benefiting from this situation.

HS BRANDS ASIA

FOOD & BEVERAGE

Important aspects for any dine-in restaurant, night clubs are - food quality - temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc.

HS BRANDS ASIA

HEALTH CARE

We ensure that all the procedures that you have defined are followed by all your staff members. We help you improve appointment calls, customer service calls & pricing transparency

HS BRANDS ASIA

REAL ESTATE

India-wide, mystery shopping is used by the real estate industry to evaluate the sales process adherence & service quality of their staff. To understand and to evaluate the gaps in a customer journey.

HS BRANDS ASIA

FINANCIAL SERVICES

The Banks and Insurance companies have stringent guidelines and compliances to follow. Sometimes there are areas that your firm can miss. This is where we come into picture and can help you.

HS BRANDS ASIA

LEISURE / WELLNESS

Your guests trusts you with their most prized ownership, their wellness. Learn what your guests and friends won't tell you, and begin to degree progress and accomplish best customer experience.

HS BRANDS ASIA