Food and beverages

Important aspects for any dine-in restaurant, night clubs are – food quality – temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc. For home delivery and QSRs – all of the above aspects are important too with an add-on of delivery process. Fooding is the most important aspect for any customer. One mistake can lead to not just tarnishing the reputation of the brand but huge loss. Hence the micro-view of each of these aspects is of utmost importance. We ensure that from the time, the reservation is made or an food is ordered online – till the billing happens or the food is delivered (in case of online order placement) – our shoppers evaluate every step of the process to give you a bigger picture of how each person is performing in making each order as per the quality parameters.

What we do:

Family having dinner. Dining room, table, teenagers flat vector illustration. Celebration, home, event concept for banner, website design or landing web page

Dine-in Restaurants and NightClubs -

Home Delivery -


How it helps:

Tiny family at grocery bag with healthy food. Parents, kids, fresh vegetables flat vector illustration. Healthy nutrition, healthcare, lifestyle concept for banner, website design or landing web page

Why it helps:

HS Brands Asia

With our consultative approach, an authentic evaluation will be carried out by the unbiased mystery customers asking the right questions which provide you with the insights in alignment with your business objectives. The reliable and quality feedback received from the customer's in-depth perspective will help you analyze if your brand's standards and core values are being reflected with the customer service provided.

Your key strengths and your areas of improvement is a big aspect for your brand and it does a great deal and defines your values. We will help you not just start new practices but also continue your best practices.