Healthcare Mystery Shopping

Health Care

Protecting the world's favourite brands

Healthcare Mystery Shopping

HS BRANDS ASIA

Healthcare Mystery Shopping

For the healthcare services, we ensure that all the procedures that you have defined are followed by all your staff members. Our Healthcare Mystery Shopping services help you improve appointment calls, customer service calls, pricing transparency, process, infrastructure, lighting, cleanliness, etc.

Your customers may provide feedback depending on their understanding of the process and the procedure.

Our Healthcare Mystery Shopping experts provide information to you, that is in-depth, because we train them about your healthcare protocol and the practices that you want your employees to perform.

We take you to that extra mile ahead for what lies in the blind spot. In Healthcare, it is important to understand if your customers are treated with utmost care and support from the time they make the first call till they get the required support. Be it offline or online, we give you the utmost support and clarity in improving where you have to continue what you are doing best.

Learn More

HS BRANDS ASIA

Health Care

For the healthcare services, we ensure that all the procedures that you have defined are followed by all your staff members. We help you improve appointment calls, customer service calls, pricing transparency, process, infrastructure, lighting, cleanliness etc. You customers may provide feedback depending on their understanding of the process and the procedure. Our shoppers provide information to you, that is in depth, because we train them about your healthcare protocol and the practices that you want your employees to perform. We take you to that extra mile ahead for what lies in the blind spot. In Healthcare, it is important to understand if your customers are treated with utmost care and support from the time they make the first call and till they get the required support. Be it offline or online, we give you utmost support and clarity in improving where you have to; and continuing what you are doing best.

Learn More

HS BRANDS ASIA

What we do:

HS BRANDS ASIA

What we do:

Healthcare Mystery Shopping

for Offline Healthcare

Initial tele-call

Making an appointment

Confirmation

Reminder of the appointment

Infrastructure feedback (cleanliness, lighting, digital signage etc.)

Staff knowledge

Evaluation of each department (housekeeping, facility, admin, IT, front office, back-office, security etc.)

USP analysis

Post appointment evaluation

Medicine delivery

Learn More

What we do

for Offline Healthcare

Initial tele-call

Making an appointment

Confirmation

Reminder of the appointment

Infrastructure feedback (cleanliness, lighting, digital signage etc.)

Staff knowledge

Evaluation of each department (housekeeping, facility, admin, IT, front office, back-office, security etc.)

USP analysis

Post appointment evaluation

Medicine delivery

Learn More

Healthcare Mystery Shopping

for Online Healthcare

App, website, mobile app user experience

Ease of booking an appointment

Confirmation

Learn More

What we do

for Online Healthcare

App, website, mobile app user experience

Ease of booking an appointment

Confirmation

Learn More

Healthcare Mystery Shopping

Why it helps:

With the detailed information that the shoppers provide, we present you the data in an understandable format that helps you evaluate your current stage and the areas of improvement.

Any miscommunication or faulty process can be urgently brought into your notice to ensure that it is fixed at the earliest.

Observation is as detailed as cleanliness, noise, timelines etc.

Not just the experience of the patient is taken into consideration but also the family members/attendees are taken up to ensure that you get a 360 degree view.

For in-house patients, we also evaluate food and stay experience. This will have a separate segment for evaluation.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

Healthcare being the most important and critical segment, we ensure that your key strengths and your areas of improvement are brought into notice to define your values further and continue best practices.

Learn More

HS Brands Asia

Why it helps:

With the detailed information that the shoppers provide, we present you the data in an understandable format that helps you evaluate your current stage and the areas of improvement.

Any miscommunication or faulty process can be urgently brought into your notice to ensure that it is fixed at the earliest.

Observation is as detailed as cleanliness, noise, timelines etc.

Not just the experience of the patient is taken into consideration but also the family members/attendees are taken up to ensure that you get a 360 degree view.

For in-house patients, we also evaluate food and stay experience. This will have a separate segment for evaluation.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

Healthcare being the most important and critical segment, we ensure that your key strengths and your areas of improvement are brought into notice to define your values further and continue best practices.

Learn More

How Healthcare Mystery Shopping hELPS?

Staff Ethics

We train our shoppers in a way that they know the in-depth requirement of your process, and the procedures. sectors and Insurance companies, mystery shopping helps a great deal in checking the staff ethics.

Reports

The reports are filled from the perception of a patient and attendees, but with the awareness of every value and principle of your brand.

Detailed Reports

The information provided in the reports are unbiased, factual and detailed.

Proofs

We provide images/videos/audio proofs (as per your requirement) - so that you can take an informed decision.

Hygiene Practice

Especially in the Covid situation, our shoppers ensure that we give you the details of all the hygiene practices that you want your staff to follow.

Evaluation

Our shoppers are trained to ask specific questions to the staff members to evaluate if they are aware of the services in depth.

Care Processes

Our shoppers observe the staff members, patients, doctors and employees and evaluate every detail of every interaction to check patient care processes and environmental issues..

How It hELPS?

Staff Ethics

Reports

The reports are filled from the perception of a patient and attendees, but with the awareness of every value and principle of your brand.

Detailed Reports

The information provided in the reports are unbiased, factual and detailed.

Proofs

We provide images/videos/audio proofs (as per your requirement) - so that you can take an informed decision.

Hygiene Practice

Especially in the Covid situation, our shoppers ensure that we give you the details of all the hygiene practices that you want your staff to follow.

Evaluation

Our shoppers are trained to ask specific questions to the staff members to evaluate if they are aware of the services in depth.

Care Processes

Our shoppers observe the staff members, patients, doctors and employees and evaluate every detail of every interaction to check patient care processes and environmental issues..

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Happy Clients

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Mystery Shoppers

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