Online Mystery Shopping

Online Shopping

Protecting the world's favourite brands

Online Mystery Shopping

HS BRANDS ASIA

Protecting the world's favourite brands

Online Shopping

Mystery shopping

HS Brands Asia

Online Shopping

With the increased number of customers shopping online, e-commerce companies are at their peak success. Vertical or horizontal marketplace, everybody is benefiting from this situation. But what cannot be denied is

Customers still search for products on Google before going to the website

One marketplace will always have more conversions over the other

The UX of the Msite, Mapp and Website - goes a long way before a customer makes a buying decision

Pre-sale and post-sale experience is equally important - as in offline shopping

Online Mystery Shopping

Customers still search for products on Google before going to the website

One marketplace will always have more conversions over the other

The UX of the Msite, Mapp and Website - goes a long way before a customer makes a buying decision

Pre-sale and post-sale experience is equally important - as in offline shopping

What we do:

HS BRANDS ASIA

What we do:

Train the shoppers to understand ecommerce

Check your company’s ranking on Google for products

Evaluate the look and feel of Msite, Mapp and Website

Evaluate buying guides and check their output/helpfulness

Enquire Now

Evaluate Order Placement experience on all three platforms

Evaluate product pages, specs, description for quality

Evaluate Payment experience on all three platform

Competitive Benchmarking

Train the shoppers to understand ecommerce

Check your company’s ranking on Google for products

Evaluate the look and feel of Msite, Mapp and Website

Evaluate buying guides and check their output/helpfulness

Evaluate Order Placement experience on all three platforms

Evaluate product pages, specs, description for quality

Evaluate Payment experience on all three platform

Competitive Benchmarking

What we do Post order placement -

Evaluate delivery process

Evaluate delivery agent for the protocols

Packaging of the product

Customer Service evaluation

What we do Post order placement -

Evaluate delivery process

Evaluate delivery agent for the protocols

Packaging of the product

Customer Service evaluation

Learn More

Online Mystery Shopping

Why it helps:

With the increase in competition in the ecommerce companies, the evaluation and experience of the HLP, CLP, PLP is very important.

It is during the first 10 seconds on the customer experience on the platform that he/she makes a buying decision (unless they already know the product and the platform they want to buy it from)

Evaluation of your competitors' product prices, offers - helps in evaluating a prospective sale and who would have more probability of the sale.

While there are so many Sales that keep happening, the post delivery services during BAU and during Sales defines your customer acquisition and customer retention score.

The experience during the delivery of the product also goes a long way in defining the next steps of the customers.

Your customer service department is the backbone of the company. Our services help you to define what you want to start, stop and continue to ensure better services to the customers.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

Here is where our Online Mystery Shopping Experts helps you. Online Mystery Shopping experts can give you detailed and professional analysis on everything mentioned above so that you can improve your efficiency and business many fold

Learn More

HS Brands Asia

Why it helps:

With the increase in competition in the ecommerce companies, the evaluation and experience of the HLP, CLP, PLP is very important.

It is during the first 10 seconds on the customer experience on the platform that he/she makes a buying decision (unless they already know the product and the platform they want to buy it from)

Evaluation of your competitors' product prices, offers - helps in evaluating a prospective sale and who would have more probability of the sale.

While there are so many Sales that keep happening, the post delivery services during BAU and during Sales defines your customer acquisition and customer retention score.

The experience during the delivery of the product also goes a long way in defining the next steps of the customers.

Your customer service department is the backbone of the company. Our services help you to define what you want to start, stop and continue to ensure better services to the customers.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

With the increased number of customers shopping online, e-commerce companies are at their peak success. Vertical or horizontal marketplace, everybody is benefiting from this situation. But what cannot be denied is

Learn More

How Online Mystery Shopping hELPS?

Detailed Reports

The Online Mystery Shopping experts are trained to give detailed information for the experience that they have on the reports.

Evaluation

Due to the Covid situation, we also ensure that we evaluate the delivery process and evaluate the delivery agent on the basis of the protocols that the company would have defined.

Unbiased Reports

The reports filled by our Online Mystery Shopping Experts are closest to a real customer - unbiased and factual.

Customer Treatment

The Online Mystery Shopping experts are trained to ask specific questions to evaluate the customer service executive to evaluate them on their product knowledge and how well they handle a concern.

Issue Resolution

The TAT of the concern being resolved is also evaluated and it is thoroughly checked if the customer was contacted in between; to make sure that he knows that the issue has been taken up and the resolution is WIP.

Competitive benchmarking

Competitive benchmarking evaluates how your competition is performing and what their level of customer service and experience is.

How It hELPS?

Detailed Reports

The shoppers are trained to give detailed information for the experience that they have on the reports.

Evaluation

Due to the Covid situation, we also ensure that we evaluate the delivery process and evaluate the delivery agent on the basis of the protocols that the company would have defined.