Retail Industry Best Practices & Benchmarks

If you are passionate about Customer Service Excellence and need detailed information for each of your outlets and their performance, then Mystery Shopping is the right approach for you to get information and to increase your competitive edge in the marketplace. We have the right capabilities and resources to evaluate your store and increase your sales and staff performance.

What we do:

Best Practices for Retailers to Succeed in a Post-COVID-19 Reality

How it helps:

1.Improve Customer Service and Excel Behavior:

With our consultative approach, an authentic evaluation will be carried out by the unbiased mystery customers asking the right questions which provide you with the insights in alignment with your business objectives. The reliable and quality feedback received from the customer's in-depth perspective will help you analyze if your brand's standards and core values are being reflected with the customer service provided.

Best Practices for Successfully Improving Retail Store
Best Practices to Improve Your Retail Sales

2.Essential Training Program :

By mining the significant customer data from the evaluation, you can recognize the area that requires refinement and initiate training programs which in turn helps the employees to become more efficient. To sum up, the training will help to improve the morale of the employees.

3.Competitor Evaluation:

1.With the adding up fierce competition in the retail industry, a mystery shopping evaluation will help you to discover how the competitors work and where your brand stands in comparison with the competitor retailers.

2.Awareness on ongoing campaign/events

3.Does your employee promote your brand's ongoing campaign, events, or promotions to all your customers? We would help you monitor the service with the help of our anonymous mystery shoppers!

Generating of report - Reporting and Analysis
HS Brands Asia


Last but not the least, a positive, customer friendly, and inviting atmosphere is what everyone looks out for an excellent shopping experience. With the help of the valuable insights from a customer's perspective, you can determine if your store ranks high or low in cleanliness, hygiene, merchandise layout, display etc.

Why it helps:

Retail Best-Practices to Help You Streamline Store Operations

HS Brands Global

Protecting the World's Favorite Brands

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