Mystery Shops

In today’s competitive landscape your company’s success rises and falls on the quality of your customer’s experience, and with the impact of social media, you can’t afford to leave your brand’s reputation up to chance.

Building a consistent and positive customer service model is the difference between consumer loyalty and customer exodus.


Retail Mystery Shops

Retail Mystery Shops validate staff interactions, friendliness, helpfulness, knowledge, and purchase processes

Restaurant and Bar Shops

Restaurant and Bar Shops measure
customer service, wait times, food presentation, and preparation

Phone and Online Shops

Phone and Online Shops provide
insights into your customers’ e-commerce

"HS Brands have shown tenacity in understanding and resolving any challenges met and excelled in delivering and exceeding our expectations and so the relationship built has been one of strong mutual respect."
Mark Burton
Landmark Group
“They bring a winning combination of experience and commitment to excellence. The project implementation was effortless. HS Brands has always responded well whenever there was any issue or conflicts. I also appreciate their convention of looking at a big picture than getting into the small nitty-gritty of the business. Finally I am always delighted that the HS Brands team is living up to our expectations and delivering sensational service.”​
Ajay Parulekar
Volkswagen Group

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