Powered by 1 million+ certified mystery shoppers and CX Managers in 175 countries, HS Brands Asia delivers retail audits everywhere from India’s metros and Tier-3 towns to Europe, the Americas, the Middle East, and East Asia.
HS Brands Asia powers 300+ brands with mystery shopping, CX, benchmarking, and market intelligence, Retail Audits, Loss Prevention—real-time insights that lift compliance, loyalty, and revenue.
We offer India’s most trusted mystery-shopping programs, covering everything from legal audits and authenticity checks to full customer-service assessments.
Assess and elevate customer satisfaction with proven CXM frameworks you can embed in daily operations to prevent churn and boost loyalty.
Evaluate performance versus peers and gain a complete market picture with our world-class benchmarking dashboards and insight reports.
Identify high-growth segments and lucrative markets, then craft winning strategies that help your business capitalise on every opportunity.
Spin-up mystery shopping or Mystery audit programs in days. We craft questionnaires, deploy Mystery shoppers across India and all over the globe and get live insights.
Connect with UsPick gigs nearby, rate real customer experiences, and earn extra income on your own schedule—all with HS Brands Asia.
Become a Mystery ShopperModern trade, malls, brand stores — get execution right every day. We check pricing, promos, planograms, service speed, and cash-handling so your next visit looks like the playbook.
Turn good stays into five-star habits. We audit the full journey booking, check-in, housekeeping, F&B, and recovery so guests get consistency, not surprises.
Build trust at the counter and in the app. We verify KYC, mandatory disclosures, queue handling, cross-sell ethics, and branch-to-digital consistency.
Sell clarity, not confusion. From test drives to delivery and service bays, we measure demo quality, warranty explainers, billing transparency, and TAT.
Treat the patient, not just the file. We assess reception, wait times, consent, bedside communication, discharge, and pharmacy to lift trust and compliance.
Sell confidence, not pressure. We assess lead response, follow-ups, show-flat tours, disclosures, documentation, and handover to build trust and speed bookings.
Make promise match delivery. We assess search, PDP accuracy, checkout, payment success, delivery, returns, and support to lift loyalty and star ratings.
Serve consistency with every order. We assess hygiene, order accuracy, speed, upsell ethics, packaging, recovery, and billing to raise reviews and repeat visits.
From store to app: mystery shopping with real-time analytics to improve CX and compliance, backed by 1M+ shoppers across 175 countries.
End-to-end programs in mystery shopping, loss prevention, CX and compliance measurement.
Pan-India and global coverage with vetted, trained evaluators for consistent, calibrated results.
Strategies tailored to each sector’s standards and revenue drivers—designed to protect brands and lift performance.
Evidence-backed dashboards (photos, timestamps, geotags) that raise compliance, improve loyalty, and drive growth.
Pick assignments that fit your schedule, visit real stores and apps, submit your findings, and get paid. Join a vetted network that helps leading brands improve customer experience and compliance—while you build skills and income.
Tell us your city, languages, and interests. Verification ensures quality and safety.
Pick gigs near you—stores, restaurants, hotels, banks, auto showrooms, or app flows.
Follow the brief, capture details, and submit your report with photos/evidence.
Payments per assignment; reimbursements available on eligible gigs.
Run mystery shopping and Retail audit programs that drive measurable change across every location.
Yes. Mystery shopping is legal when shoppers follow the brief, respect privacy laws, and avoid recording in restricted areas.
After HS Brands Asia approves your report, payment arrives via bank transfer or digital wallet—usually within 7-10 business days.
A shopper might visit a retail store, purchase an item, and rate staff greeting, product knowledge, and checkout speed in a follow-up survey.
Often, yes. Assignments may request photos of displays, receipts, or facility conditions—always within legal and client guidelines.
Absolutely. HS Brands Asia vets every assignment for safety and legality, and shoppers can decline any task they’re not comfortable with.
Results capture a single visit, so companies should pair mystery shopping with broader CX metrics to spot long-term trends.
Brands gain unbiased, real-time insights into service quality, compliance, and competitor performance—driving higher satisfaction and revenue.
Sign up on our shopper portal, pass the onboarding quiz, and start receiving assignments matched to your profile and location.
