COMPETITIVE ANALYSIS AND BENCHMARKING

COMPETITVE BENCHMARKING

HS BRANDS ASIA

COMPETITIVE ANALYSIS AND BENCHMARKING

HS BRANDS ASIA

COMPETITIVE ANALYSIS AND BENCHMARKING

HS BRANDS ASIA

We Provide

COMPETITIVE ANALYSIS AND BENCHMARKING

Benchmarking is an important process of Mystery Shopping which involves the internal measurement of a company’s products, performance, etc. This alone will not help to determine a company’s progress or place in the market.

COMPETITIVE ANALYSIS AND BENCHMARKING

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Benchmark your competitor

A benchmarking with competitor companies plays a very integral role to ascertain a company’s performance and to have a complete analysis of the market scenario. When a company gets both internal and external analysis or benchmarking, new plans or strategies can be rightfully adapted in the required areas for improvement. Competitor Benchmarking is the process of comparing your company against the number of competitors using a set collection of metrics.

Benchmark your competitor

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Key Performance Indicator

This means companies can look to define ‘KPI’ (Key Performance Indicators) for specific metrics and compare this to their own approach. It also is an important step of a Competitive Analysis. In order to offer this Competitive Analysis to our clients, we would need to go through different steps: Criterion – Plan – Evaluate – Report – Analysis – Deliver. Once these aspects are identified, then the data can easily be compared and analyzed, which can further lead to a SWOT analysis for the client and help them find the weak areas (where the competitors are having an edge) and put plans and actions into place to strategically improve in those areas and help improve the business eventually.

Key Performance Indicator

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HS BRANDS ASIA

What we do:

HS BRANDS ASIA

What we do:

Mystery shopping

Customer Sales and Service Audits

Competitive Intelligence/Benchmarking

Outlet appearance

Telecall and Online experience evaluation

Evaluation of staff knowledge

Evaluation of brand values

Campaign visibility in each outlet

USP analysis

Customer Sales and Service Audits

Competitive Intelligence/Benchmarking

Outlet appearance

Telecall and Online experience evaluation

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Evaluation of staff knowledge

Evaluation of brand values

Campaign visibility in each outlet

USP analysis

HS Brands Asia

Why it helps:

Price checks in the automobile industry is an important aspect. By ensuring that your representatives are aware of the prices and the discounts that the brand offer, you can evaluate them not just on knowledge but also on their ethics.

Customer retention in the automobile industry goes a long way. Historically, a customer who has had a good experience in a particular dealership will either return for another purchase or will spread the word which will bring in more customers.

As the monetary involvement in this industry is higher than many others, the questionnaire is also tailored accordingly - detailed and data-centric.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

The specifics of the evaluation of all the locations that are problem statements, will not just help you resolve them but also ensure that you groom the team in a way that it is not repeated in the future.

Why it helps:

Price checks in the automobile industry is an important aspect. By ensuring that your representatives are aware of the prices and the discounts that the brand offer, you can evaluate them not just on knowledge but also on their ethics.

Customer retention in the automobile industry goes a long way. Historically, a customer who has had a good experience in a particular dealership will either return for another purchase or will spread the word which will bring in more customers.

As the monetary involvement in this industry is higher than many others, the questionnaire is also tailored accordingly - detailed and data-centric.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

The specifics of the evaluation of all the locations that are problem statements, will not just help you resolve them but also ensure that you groom the team in a way that it is not repeated in the future.

Learn More

How It hELPS?

Real Time Detailing

A real time detailing of the service offered by the sales team to our mystery customers will help you isolate the areas in need of improvement.

Exact Requirement

Our mystery customers would tell you exactly what were the questions asked for the need analysis. We all know that a set of wrong questions from the sales team could result in a no-sale or an unsatisfied customer.

Solid Reporting

Unlike a general customer, our data will have actionable insights and solid reporting to allow you to deal with any problem areas swiftly and efficiently.

Customer Treatment

Sales and after sales are equally important for a brand to be the leader in many more years to come. The mystery customers give you a unbiased status of the customer treatment once the sales is done.

Employee Spirit

Needless to say, mystery customers also help you to keep the employee spirit at the highest as they identify the star performers from the sales team.

How It hELPS?

Real Time Detailing

A real time detailing of the service offered by the sales team to our mystery customers will help you isolate the areas in need of improvement.

Exact Requirement

Solid Reporting

Unlike a general customer, our data will have actionable insights and solid reporting to allow you to deal with any problem areas swiftly and efficiently.

Customer Treatment

Sales and after sales are equally important for a brand to be the leader in many more years to come. The mystery customers give you a unbiased status of the customer treatment once the sales is done.

Employee Spirit

Needless to say, mystery customers also help you to keep the employee spirit at the highest as they identify the star performers from the sales team.

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Happy Clients

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Mystery Shoppers

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Countriess Global Presence

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Audits Done Per Year

EXPLORE OUR SERVICES

INDUSTRIES WE SERVE

HS BRANDS ASIA

AUTOMOTIVE

This Industry is one of the most affected by the recession the world is living these days. Competition is fierce in today's economy and with such an expensive product, assuring a quality service reaches to every customer is more than important, it's crucial.

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HS BRANDS ASIA

RETAIL

Excellent customer service at your retail outlets ensures your customers keep coming back !! Hsbrands Global can help you check on the customer service provided at your stores at different touchpoints like Security, Shopping experience & billing.

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HS BRANDS ASIA

HOSPITALITY

With HS Brands Asia Brand quality assurance is a must in hospitality. Any valuable information related to the reservation process, hygiene compliance is something that goes a long way in customer acquisition.

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HS BRANDS ASIA

ONLINE SHOPPING

With the increased number of customers shopping online, e-commerce companies are at their peak success. Vertical or horizontal marketplace, everybody is benefiting from this situation.

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HS BRANDS ASIA

FOOD & BEVERAGE

Important aspects for any dine-in restaurant, night clubs are - food quality - temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc.

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HS BRANDS ASIA

HEALTH CARE

We ensure that all the procedures that you have defined are followed by all your staff members. We help you improve appointment calls, customer service calls & pricing transparency

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HS BRANDS ASIA

REAL ESTATE

India-wide, mystery shopping is used by the real estate industry to evaluate the sales process adherence & service quality of their staff. To understand and to evaluate the gaps in a customer journey.

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HS BRANDS ASIA

Financial Mystery Shopping finance Marketing Intelligence

FINANCIAL SERVICES

The Banks and Insurance companies have stringent guidelines and compliances to follow. Sometimes there are areas that your firm can miss. This is where we come into picture and can help you.

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HS BRANDS ASIA

LEISURE / WELLNESS

Your guests trusts you with their most prized ownership, their wellness. Learn what your guests and friends won't tell you, and begin to degree progress and accomplish best customer experience.

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HS BRANDS ASIA

COMPETITIVE ANALYSIS AND BENCHMARKING​

COMPETITVE BENCHMARKING

HS BRANDS ASIA

COMPETITIVE ANALYSIS AND BENCHMARKING​

HS BRANDS ASIA

HS BRANDS ASIA

COMPETITIVE ANALYSIS AND BENCHMARKING​

HS BRANDS ASIA

We Provide

COMPETITIVE ANALYSIS AND BENCHMARKING​

We Provide

COMPETITIVE ANALYSIS AND BENCHMARKING​

Benchmark your competitor

Benchmark your competitor

Key Performance Indicator

Key Performance Indicator

HS BRANDS ASIA

What we do:

HS BRANDS ASIA

What we do:

Mystery shopping

Customer Sales and Service Audits

Competitive Intelligence/Benchmarking

Outlet appearance

Telecall and Online experience evaluation

Evaluation of staff knowledge

Evaluation of brand values

Campaign visibility in each outlet

USP analysis

Mystery shopping

Customer Sales and Service Audits

Competitive Intelligence/Benchmarking

Outlet appearance

Telecall and Online experience evaluation

Evaluation of staff knowledge

Evaluation of brand values

Campaign visibility in each outlet

USP analysis

HS Brands Asia

Why it helps:

Price checks in the automobile industry is an important aspect. By ensuring that your representatives are aware of the prices and the discounts that the brand offer, you can evaluate them not just on knowledge but also on their ethics.

Customer retention in the automobile industry goes a long way. Historically, a customer who has had a good experience in a particular dealership will either return for another purchase or will spread the word which will bring in more customers.

As the monetary involvement in this industry is higher than many others, the questionnaire is also tailored accordingly - detailed and data-centric.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

The specifics of the evaluation of all the locations that are problem statements, will not just help you resolve them but also ensure that you groom the team in a way that it is not repeated in the future.

HS Brands Asia

Why it helps:

Price checks in the automobile industry is an important aspect. By ensuring that your representatives are aware of the prices and the discounts that the brand offer, you can evaluate them not just on knowledge but also on their ethics.

Customer retention in the automobile industry goes a long way. Historically, a customer who has had a good experience in a particular dealership will either return for another purchase or will spread the word which will bring in more customers.

As the monetary involvement in this industry is higher than many others, the questionnaire is also tailored accordingly - detailed and data-centric.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

The specifics of the evaluation of all the locations that are problem statements, will not just help you resolve them but also ensure that you groom the team in a way that it is not repeated in the future.

How It hELPS?

Real Time Detailing

Exact Requirement

Solid Reporting

Customer Treatment

Employee Spirit

How It hELPS?

Real Time Detailing

Exact Requirement

Solid Reporting

Customer Treatment

Employee Spirit

Happy Clients

Mystery Shoppers

Countriess Global Presence

Audits Done Per Year

EXPLORE OUR SERVICES

INDUSTRIES WE SERVE

HS BRANDS ASIA

AUTOMOTIVE

RETAIL

HOSPITALITY

ONLINE SHOPPING

FOOD & BEVERAGE

HEALTH CARE

REAL ESTATE

FINANCIAL SERVICES

LEISURE / WELLNESS

COMPETITIVE ANALYSIS AND BENCHMARKING

COMPETITIVE ANALYSIS AND BENCHMARKING

COMPETITIVE ANALYSIS AND BENCHMARKING

COMPETITIVE ANALYSIS AND BENCHMARKING

COMPETITIVE ANALYSIS AND BENCHMARKING

Get in Touch
With Us !

Get in Touch
With Us