COMPETITVE BENCHMARKING

COMPETITIVE BENCHMARKING​ AND ANALYSIS

We Provide

COMPETITIVE ANALYSIS AND BENCHMARKING​

Benchmarking is an important process of Mystery Shopping which involves the internal measurement of a company’s products, performance, etc. This alone will not help to determine a company’s progress or place in the market.

Benchmark your competitor

A benchmarking with competitor companies plays a very integral role to ascertain a company’s performance and to have a complete analysis of the market scenario. When a company gets both internal and external analysis or benchmarking, new plans or strategies can be rightfully adapted in the required areas for improvement. Competitor Benchmarking is the process of comparing your company against the number of competitors using a set collection of metrics.

Key Performance Indicator

This means companies can look to define ‘KPI’ (Key Performance Indicators) for specific metrics and compare this to their own approach. It also is an important step of a Competitive Analysis. In order to offer this Competitive Analysis to our clients, we would need to go through different steps: Criterion – Plan – Evaluate – Report – Analysis – Deliver. Once these aspects are identified, then the data can easily be compared and analyzed, which can further lead to a SWOT analysis for the client and help them find the weak areas (where the competitors are having an edge) and put plans and actions into place to strategically improve in those areas and help improve the business eventually.

HS BRANDS ASIA

What we do:

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EXPLORE OUR SERVICES

INDUSTRIES WE SERVE

automotive mystery shopping

AUTOMOTIVE

This Industry is one of the most affected by the recession the world is living these days. Competition is fierce in today's economy and with such an expensive product, assuring a quality service reaches to every customer is more than important, it's crucial.

HS BRANDS ASIA
Retail Mystery Shopping

RETAIL

Excellent customer service at your retail outlets ensures your customers keep coming back !! Hsbrands Global can help you check on the customer service provided at your stores at different touchpoints like Security, Shopping experience & billing.

HS BRANDS ASIA
Customer Experience Management (CX) in India Hospitality Mystery Shopping

HOSPITALITY

With HS Brands Asia Brand quality assurance is a must in hospitality. Any valuable information related to the reservation process, hygiene compliance is something that goes a long way in customer acquisition.

HS BRANDS ASIA
ONLINE MYSTERY SHOPPING

ONLINE SHOPPING

With the increased number of customers shopping online, e-commerce companies are at their peak success. Vertical or horizontal marketplace, everybody is benefiting from this situation.

HS BRANDS ASIA
Food Mystery Shopping

FOOD & BEVERAGE

Important aspects for any dine-in restaurant, night clubs are - food quality - temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc.

HS BRANDS ASIA
Healthcare Mystery Shopping

HEALTH CARE

We ensure that all the procedures that you have defined are followed by all your staff members. We help you improve appointment calls, customer service calls & pricing transparency

HS BRANDS ASIA
Real Estate Mystery Shopping

REAL ESTATE

India-wide, mystery shopping is used by the real estate industry to evaluate the sales process adherence & service quality of their staff. To understand and to evaluate the gaps in a customer journey.

HS BRANDS ASIA
Financial Mystery Shopping finance Marketing Intelligence

FINANCIAL SERVICES

The Banks and Insurance companies have stringent guidelines and compliances to follow. Sometimes there are areas that your firm can miss. This is where we come into picture and can help you.

HS BRANDS ASIA
Benchmarking

LEISURE / WELLNESS

Your guests trusts you with their most prized ownership, their wellness. Learn what your guests and friends won't tell you, and begin to degree progress and accomplish best customer experience.

HS BRANDS ASIA

Get in Touch With Us!

Get in Touch With Us