- Bangalore, India
- +91-9916527695
- contact@hsbrands.asia
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Hsbands Asia’s One of the best Mystery Shopping Companies in India provides Mystery shopping services that can be a valuable tool for businesses to evaluate and improve customer service and overall customer experience.
Mystery shopping is a research technique that businesses use to evaluate and improve their customer experience. It involves hiring anonymous “Mystery shoppers” to visit a business or a store, make a purchase or an inquiry, and report on their experience.
Each Mystery Shopping Program identifies ‘what is working’ and ‘what is not working’ in your business stream. Each program focuses on different topics: up-selling, uncovering improvement areas, and benchmarking with competitors. Hsbrands Asia implements this program in various industries in the market like retail, automobiles, fine dining, luxury services, etc. Mystery shopping is conducted through:
Our Automotive Mystery Shopping experts helps Automotive Industry which is one of the most affected by the recession the world is living these days. Competition is fierce in today's economy and with such an expensive product, assuring a quality service reaches to every customer is more than important, it's crucial.
Excellent customer service at your retail outlets ensures your customers keep coming back !! Hsbrands Global can help you check on the customer service provided at your stores at different touchpoints like Security, Shopping experience & billing.
With HS Brands Asia Brand quality assurance is a must in hospitality. Any valuable information related to the reservation process, hygiene compliance is something that goes a long way in customer acquisition.
With the increased number of customers shopping online, e-commerce companies are at their peak success. Vertical or horizontal marketplace, everybody is benefiting from this situation.
Important aspects for any dine-in restaurant, night clubs are - food quality - temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc.
We ensure that all the procedures that you have defined are followed by all your staff members. We help you improve appointment calls, customer service calls & pricing transparency
India-wide, mystery shopping is used by the real estate industry to evaluate the sales process adherence & service quality of their staff. To understand and to evaluate the gaps in a customer journey.
The Banks and Insurance companies have stringent guidelines and compliances to follow. Sometimes there are areas that your firm can miss. This is where we come into picture and can help you.
Your guests trusts you with their most prized ownership, their wellness. Learn what your guests and friends won't tell you, and begin to degree progress and accomplish best customer experience.