HS Brands Asia Protecting the World's Favorite Brands

Mystery Shopping in India

mystery shopping in India

Mystery Shopping India

HS Brands Aisa's Mystery Shopping & Audit

HS Brands Asia is one of the best Mystery Shopping Companies in India. It provides Mystery shopping services that can be a valuable tool for businesses to evaluate and improve customer service and overall customer experience.

What is Mystery Shopping

Mystery shopping is a research technique that businesses use to evaluate and improve their customer experience. It involves hiring anonymous “Mystery shoppers” to visit a business or a store, make a purchase or an inquiry, and report on their experience.

Mystery Shopping Service in India

How do Mystery Shopping works

Each Mystery Shopping India Program identifies ‘what is working’ and ‘what is not working’ in your business stream. Each program focuses on different topics: up-selling, uncovering improvement areas, and benchmarking with competitors. HS Brands Asia implements this program in various industries in the market like retail, automobiles, fine dining, luxury services, etc. Mystery shopping is conducted through:

a girl doing shopping

Mystery Shopping in India

How Mystery Shoppers can Help a Business

A couple acting as mystery shoppers engage in conversation with a salesperson at a jewelry store for a mystery audit for the brand.

Identify areas for improvement

Mystery shoppers can provide valuable feedback to businesses on areas where they may be falling short in terms of customer service. By analyzing the feedback provided by mystery shoppers, a firm can develop strategies to address these areas and improve the customer experience.

Evaluate staff performance

Mystery shoppers can evaluate the performance of staff members and provide feedback on areas where staff may need additional training or support. This can help businesses identify training needs and improve the performance of their staff.

Benchmark against competitors

Mystery shopping can be used to benchmark a business against its competitors. By comparing the customer experience provided by a business to that of its competitors, a business can identify areas where it may be falling behind and take steps to improve.

Measure customer satisfaction

Mystery shoppers can provide an objective measure of customer satisfaction. This can help a business understand how customers perceive their products, services, and overall customer experience. By addressing any issues identified through mystery shopping, a business can improve customer satisfaction and loyalty.

Monitor brand consistency

Mystery shoppers can help businesses ensure that their brand is being presented consistently across all locations and by all staff members. By analyzing the feedback provided by mystery shoppers, a business can identify any inconsistencies and take steps to address them.

Gain insights into customer behavior

Mystery shoppers will give insights into customer behavior. By observing how customers interact with their products and services, businesses can gain a better understanding of what customers value and what drives their purchasing decisions. This information can be used to develop more targeted marketing strategies and improve the overall customer experience.

A woman as a mystery shopper in a restaurant, tasting the vegetarian dishes.
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Mystery Shoppers

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Industries We Serve

automotive mystery shopping


Our Automotive Mystery Shopping experts helps Automotive Industry which is one of the most affected by the recession the world is living these days. Competition is fierce in today's economy and with such an expensive product, assuring a quality service reaches to every customer is more than important, it's crucial.

Retail Mystery Shopping


Excellent customer service at your retail outlets ensures your customers keep coming back !! Hsbrands Global can help you check on the customer service provided at your stores at different touchpoints like Security, Shopping experience & billing.

Customer Experience Management (CX) in India Hospitality Mystery Shopping


With HS Brands Asia Brand quality assurance is a must in hospitality. Any valuable information related to the reservation process, hygiene compliance is something that goes a long way in customer acquisition.

mystery shopper


With the increased number of customers shopping online, e-commerce companies are at their peak success. Vertical or horizontal marketplace, everybody is benefiting from this situation.

mystery audit


Important aspects for any dine-in restaurant, night clubs are - food quality - temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc.

mystery shopping india


We ensure that all the procedures that you have defined are followed by all your staff members. We help you improve appointment calls, customer service calls & pricing transparency

Real Estate Mystery Shopping


India-wide, mystery shopping is used by the real estate industry to evaluate the sales process adherence & service quality of their staff. To understand and to evaluate the gaps in a customer journey.

mystery shopper


The Banks and Insurance companies have stringent guidelines and compliances to follow. Sometimes there are areas that your firm can miss. This is where we come into picture and can help you.

mystery shopping india


Your guests trusts you with their most prized ownership, their wellness. Learn what your guests and friends won't tell you, and begin to degree progress and accomplish best customer experience.

Brand Certainty and Mystery Shopping Excellence!

In this world, maintaining brand integrity is key. If you are looking for mystery auditing and shopping Services, consider us as one of the best mystery audit companies in India. We stand as the leading solution provider for Mystery Shopping, Loss Prevention, and Compliance Measurement. We operate on a global scale and offer innovative strategies to tackle diverse business challenges. We ensure the well-rounded success of brands. 

Why Choose HS Brands for Mystery Shopping in India?

As one of the best mystery shopper companies in India, our commitment to excellence, customized strategies, and customer satisfaction sets us apart in the industry. We cover hospitality, food service, retail, automotive, and any other industry. We have a vast database comprising over 1 million shoppers, auditors, and loss prevention professionals from around the globe. This extensive network enables us to provide timely and efficient solutions, no matter where your business operates. What sets HS Brands Asia apart from other mystery shopper companies in India is its commitment to delivering accurate and actionable results. 

Some of the world’s most recognizable brands trust HS Brands for their Mystery Shopping and brand protection needs. We’ve earned this by consistently delivering results and safeguarding the reputation of these beloved brands. We are one of the best providers of Mystery Shopping solutions in India. When it comes to Mystery Shopping in India, we bring a deep understanding of the local market coupled with a global perspective. This unique blend ensures that our strategies resonate with the diverse Indian consumer landscape.

If you are searching for a partner who can offer you global-standard solutions while also having a deep understanding of mystery shopping practices in India, then HS Brands Asia is here to help. With a reputation for excellence, HS Brands Asia has become synonymous with the best mystery audit companies in India. By collaborating with us, you can guarantee brand certainty, customer satisfaction, and business success. Your brand deserves nothing but the best.

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Get in Touch With Us