Hospitality Mystery Shopping

HS BRANDS ASIA

Hospitality Mystery Shopping

HS Brands Asia

Hospitality Mystery Shopping

Brand quality assurance is a must in hospitality. Any valuable information related to the reservation process, check-in, experience, check-out, hygiene compliance (which is of utmost importance during this pandemic), is something that goes a long way in customer acquisition and customer retention. In hospitality, there is always a room for improvement. We help you evaluate this. The process will start from

Hospitality Mystery Shopping

Customer is King - Build Customer Value

1.Enquiry call
2.Book (room, conference, banquets, events etc.)
3.Evaluate the experience during the stay/event and post stay/event experience
With our world-class Hospitality Mystery Shopping services, We do it all for you! We also ensure that we define segregation.

If you want the evaluation to happen for a personal stay or for a corporate event. Our reports are tailored reports for you to make an informed decision for the complete consumer journey.

HS BRANDS ASIA

What we do:

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Happy Clients

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Mystery Shoppers

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Countriess Global Presence

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Audits Done Per Year

EXPLORE OUR SERVICES

Industries We Serve

Competitive benchmarking to evaluate and enhance operational strategies.

AUTOMOTIVE

This Industry is one of the most affected by the recession the world is living these days. Competition is fierce in today's economy and with such an expensive product, assuring a quality service reaches to every customer is more than important, it's crucial.

HS BRANDS ASIA
Retail Mystery Shopping

RETAIL

Excellent customer service at your retail outlets ensures your customers keep coming back !! Hsbrands Global can help you check on the customer service provided at your stores at different touchpoints like Security, Shopping experience & billing.

HS BRANDS ASIA
Customer Experience Management (CX) in India Hospitality Mystery Shopping

HOSPITALITY

With HS Brands Asia Brand quality assurance is a must in hospitality. Any valuable information related to the reservation process, hygiene compliance is something that goes a long way in customer acquisition.

HS BRANDS ASIA
mystery shopper

ONLINE SHOPPING

With the increased number of customers shopping online, e-commerce companies are at their peak success. Vertical or horizontal marketplace, everybody is benefiting from this situation.

HS BRANDS ASIA
mystery audit

FOOD & BEVERAGE

Important aspects for any dine-in restaurant, night clubs are - food quality - temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc.

HS BRANDS ASIA
mystery shopping india

HEALTH CARE

We ensure that all the procedures that you have defined are followed by all your staff members. We help you improve appointment calls, customer service calls & pricing transparency

HS BRANDS ASIA
Real Estate Mystery Shopping

REAL ESTATE

India-wide, mystery shopping is used by the real estate industry to evaluate the sales process adherence & service quality of their staff. To understand and to evaluate the gaps in a customer journey.

HS BRANDS ASIA
mystery shopper

FINANCIAL SERVICES

The Banks and Insurance companies have stringent guidelines and compliances to follow. Sometimes there are areas that your firm can miss. This is where we come into picture and can help you.

HS BRANDS ASIA
mystery shopping india

LEISURE / WELLNESS

Your guests trusts you with their most prized ownership, their wellness. Learn what your guests and friends won't tell you, and begin to degree progress and accomplish best customer experience.

HS BRANDS ASIA

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