Mystery Shopping For Finance Services
Financial Services
HS BRANDS ASIA
Financial Mystery Shopping
HS BRANDS ASIA
Mystery Shopping for
Financial Services
The Banks and Insurance companies have stringent guidelines and compliances to follow. With so many employees, across all segments, sometimes there are areas that your firm can miss. This is where we come into picture. We ensure that you get the information on not just your compliance being followed but also your employee’s work ethics, behaviour, services, customer engagement, helpfulness – end to end journey. We also include the nitty gritties of aspects like the infrastructural condition – cleanliness, hygiene, lighting, seating etc.
Mystery Shopping for
Financial Services
The Banks and Insurance companies have stringent guidelines and compliances to follow. With so many employees, across all segments, sometimes there are areas that your firm can miss. This is where we come into picture. We ensure that you get the information on not just your compliance being followed but also your employee’s work ethics, behaviour, services, customer engagement, helpfulness – end to end journey. We also include the nitty gritties of aspects like the infrastructural condition – cleanliness, hygiene, lighting, seating etc.
Financial Mystery Shopping
Time is Money
“Time is money”, and hence the TAT for any process also defines whether you retain the customer or lose the customer to your competition. Our expertise also lies in competitive benchmarking, competitive intelligence and data analysis. We train our shoppers in the way that they enquire about information that projects how well your staff knows about your products, services and offers.
Time is Money
“Time is money”, and hence the TAT for any process also defines whether you retain the customer or lose the customer to your competition. Our expertise also lies in competitive benchmarking, competitive intelligence and data analysis. We train our shoppers in the way that they enquire about information that projects how well your staff knows about your products, services and offers.