The Banks and Insurance companies have stringent guidelines and compliances to follow. With so many employees, across all segments, sometimes there are areas that your firm can miss. This is where we come into picture. We ensure that you get the information on not just your compliance being followed but also your employee’s work ethics, behaviour, services, customer engagement, helpfulness – end to end journey. We also include the nitty gritties of aspects like the infrastructural condition – cleanliness, hygiene, lighting, seating etc.
“Time is money”, and hence the TAT for any process also defines whether you retain the customer or lose the customer to your competition. Our expertise also lies in competitive benchmarking, competitive intelligence and data analysis. We train our shoppers in the way that they enquire about information that projects how well your staff knows about your products, services and offers.